Question 1

3-Day Early Ticket Access

Accepted Answer

Movie Thyme Members get the first opportunity to buy tickets: every new film opens to members for 3 days before it opens to the public.

Question 2

$5 Off ANY Films purchased during 3-day access

Accepted Answer

During your 3-day early access, all tickets are reduced by $5 and you can buy as many as you can!

Question 3

Movie Thyme Tumbler & Stickers

Accepted Answer

Show off your Movie Thyme membership with pride! Bring your tumbler to every event to enjoy a complimentary pre-show mocktail — and if you purchase the cocktail upgrade, your complimentary pre-show drink is upgraded too. Be sure to collect a sticker from each film you attend and fill in the slots on your tumbler!

Question 4

Complimentary Pre-Show Mocktail

Accepted Answer

Begin every Movie Thyme event with our signature pre-show mocktail on us! Purchase the cocktail upgrade and your complimentary pre-show drink is upgraded too.

Question 5

Exclusive Discounts & Special Deals

Accepted Answer

Receive discounts and deals on tickets, products and more that ONLY Movie Thyme Members get!

Question 6

$25 OFF Two Executive Producer Memberships

Accepted Answer

Buy two Executive Producer memberships together, in person on show day, and save $25 total.

Question 7

Membership Renewal Discount

Accepted Answer

Renew your membership for $125 instead of $150. Confirm renewal pricing with Movie Thyme before renewing.

Question 8

Vote for Future Films

Accepted Answer

Only Movie Thyme members have a vote! Have a say in our film lineups! Your votes and suggestions shape what shows up on screenings.

Question 9

Referral Program Rewards

Accepted Answer

For all Executive Producer Members, when you refer someone to join as a Movie Thyme member at any membership level, you'll receive a reward! If you're inviting someone who joins as a Member, receive vouchers for upcoming films! Just remember and share your Movie Thyme Member ID with them!

Question 10

Membership Milestone Rewards

Accepted Answer

With every movie thyme event you attend, get closer to your next milestone! Every 10 movies you attend you receive a free ticket!

Question 11

When are menus for Movie Thyme experiences published?

Accepted Answer

Menus go live when tickets for each film go on sale.

Question 12

When do tickets go on sale?

Accepted Answer

Ticket release dates vary and are shown on each film. Paid Movie Thyme Members get 3 days of early ticket access. During the member window, use the email you used to purchase your membership. When public sales open, use the normal public ticket buttons.

Question 13

How do I purchase a ticket?

Accepted Answer

Choose your film and showtime, then use its ticket button to continue to Ticket Tailor. Paid Movie Thyme Members get 3 days of early access using their membership purchase email; normal public ticket buttons are available at public opening. Join the mailing list for screening announcements.

Question 14

How much are your tickets?

Accepted Answer

Ticket prices can vary depending on the film and venue, but we promise it's worth every penny!

Question 15

When are you dropping more dates?

Accepted Answer

New dates and ticket release times are shown on each film. Paid Movie Thyme Members get 3 days first; the mailing list shares screening news, not early ticket access.

Question 16

I've purchased a ticket. Can I change the date or switch to a different movie?

Accepted Answer

We understand that plans can change. However, to maintain the high-quality and immersive cinematic and culinary experiences you expect from Movie Thyme, we are unable to modify ticket dates or transfer tickets to different movies once they have been purchased. We appreciate your understanding and look forward to providing you with an unforgettable fusion of food and film.

Question 17

I missed out on tickets for my favorite film. Will you do it again?

Accepted Answer

We prioritize providing what our audience wants. Rest assured, we will be reintroducing the fan favorites for another exciting round of cinematic and culinary delights. Just join as a member to vote for new films!

Question 18

Both tickets say my name.

Accepted Answer

No need to worry, the tickets go under the name of the person who books the tickets.

Question 19

I booked tickets separately, please can you group us together.

Accepted Answer

We will automatically group your booking if you booked the tickets under the same name, if you didn't we will need to change the bookings to the same name, please contact us.

Question 20

There are no tickets available on the release day

Accepted Answer

We get it! Tickets sell fast! But don't give up—join the waiting lists, or better yet, become a movie Thyme member and get first dibs on tickets!

Question 21

Can I buy tickets from a reseller?

Accepted Answer

Nope. We prioritize authenticity and aim to prevent scalpers. Please be cautious of anyone attempting to resell a ticket.

Question 22

Can I transfer my Movie Thyme ticket to someone else?

Accepted Answer

At this time, we do not permit ticket transfers. This policy is designed to ensure a fair purchasing experience for all our guests and to prevent potential scalping or reselling of tickets. Additionally, maintaining a curated guest list allows us to deliver the personalized, high-quality service that Movie Thyme is renowned for. We recognize that plans can change unexpectedly and appreciate your understanding of our policy. If you have any questions about booking, please don't hesitate to reach out to us!

Question 23

Can you contact me when someone cancels so I can grab a ticket?

Accepted Answer

Check the specific showtime in Ticket Tailor. Sold-out showings may display Join waitlist when Ticket Tailor has enabled it. Join for that showing so Movie Thyme can contact you if seats open. Joining does not reserve a seat or guarantee a ticket.

Question 24

How can I upgrade from mocktails to cocktails?

Accepted Answer

All tickets come with 2 alcohol-free drinks (mocktails). You can upgrade from mocktails to cocktails when purchasing your tickets.

Question 25

What should I expect from a Movie Thyme event?

Accepted Answer

Imagine this: You buy tickets to the films we are screening and arrive at our event to find limitless popcorn and engaging trivia waiting for you! Indulge in a curated menu featuring specially selected drinks, all inspired by iconic scenes from the films, served at the precise moment those scenes unfold. Watch it... See it... Eat it! Sounds incredible, doesn't it?

Question 26

What time should I arrive for my screening?

Accepted Answer

Each event has a start time. Please arrive at the designated time listed on the event, as the film typically begins 30 minutes afterward. Arriving early allows you to secure a seat and enjoy music, unlimited popcorn, and trivia while you get ready for the show!

Question 27

Can kids join in on the fun at Movie Thyme events?

Accepted Answer

Absolutely! We adore young movie enthusiasts. We do ask for parental discretion to ensure the film is suitable for your child. Children aged 3 and under can attend for free, but please note that we do not provide a meal for them as our menu is pre-fixed. Currently, we don't offer specific kids' options, but stay tuned—exciting plans for our younger guests are in the works! We aim to create an atmosphere where everyone can fully enjoy the unique blend of cinema and cuisine that defines our events. If you feel that your little one might find the event a bit lengthy or may disturb the enjoyment of other guests, we kindly suggest arranging alternative plans for them for the evening. Our goal is to make Movie Thyme an inclusive, family-friendly experience where movie lovers and food fans of all ages can enjoy the festivities. We truly appreciate your understanding and cooperation in helping us maintain the magical ambiance that sets us apart.

Question 28

What's the dress code?

Accepted Answer

We want our guests to feel at ease, so casual attire is usually appropriate for most screenings. However, you're welcome to dress up in your favorite costume to get into the movie spirit—immersion is essential!

Question 29

Do you offer refunds?

Accepted Answer

Sorry, no refunds. Once you're in, you're in.

Question 30

I need to cancel my ticket.

Accepted Answer

Unfortunately, we don't offer refunds, but if you cancel, we'll try to sell your spot to the waiting list. If it sells, we'll work out a refund for you.

Question 31

My train is cancelled/Stuck in traffic/I cant attend for some reason and the event is today.

Accepted Answer

We've been there and understand but unfortunately, we won't be able to refund you.

Question 32

We can't attend the event. Can we switch to another date?

Accepted Answer

Possibly. If there is availability and you're not making a last-minute cancellation, we will do our best to transfer your tickets.

Question 33

Can we transfer our tickets to a different movie?

Accepted Answer

No can do. Transfers are only available within the same film event dates.

Question 34

What's on the menu?

Accepted Answer

While we do provide menus for each film, we also enjoy surprising our guests! If you need to know what's on the menu, feel free to check them out. However, if you're able to resist peeking, get ready to be thrilled and wowed!

Question 35

Do you offer Gluten-Free, Vegetarian or Vegan options?

Accepted Answer

We do provide gluten-free & vegetarian options for select films. If these options are available, they will be indicated on the ticketing site and can be available for purchase at checkout. While we would love to try and accommodate everyone, unfortunately we can not provide vegan, dairy free, or kosher style options for movie thyme events because of the fix menu and overall nature of this kind of event to execute it properly!

Question 36

Can you accommodate food allergies?

Accepted Answer

Our menus are pre-fixed, so we cannot customize them for specific allergies. However, we encourage you to list any allergies during the purchase process, and we will do our best to accommodate your needs.

Question 37

Can I just drop by for the food?

Accepted Answer

While we would love to have you with us, we only serve up our menus during ticketed events.

Question 38

Do you accommodate Halal or Kosher?

Accepted Answer

Not at the moment, sorry! However, our gluten-free, vegetarian, and vegan menus for select films are exceptional, and we encourage you to check them out—they're bound to satisfy! We also offer non-alcoholic options!

Question 39

Do you do alcohol-free drinks?

Accepted Answer

All tickets come with 2 alcohol-free drinks. You can upgrade from mocktails to cocktails when purchasing your tickets.

Question 40

Can we swap an item from one menu to another?

Accepted Answer

No, each event features a pre-fixed menu, and unfortunately, menu swaps are not allowed.

Question 41

We don't like a particular course. Can we swap it out?

Accepted Answer

Sorry, no. Since our menus consist of several courses, if you don't like one item, you'll still have plenty of other options to enjoy!

Question 42

I don't like the food on the menu but love the film. Can I get something else?

Accepted Answer

Food is an important part of the Movie Thyme experience. If this particular menu isn't to your liking, we're confident you'll find another upcoming menu or film that will suit your taste!

Question 43

Do you play films with Closed Captions?

Accepted Answer

Yes. We have recently started screening with Closed Captions and our guests are very thankful!

Question 44

Do you offer carer tickets?

Accepted Answer

Unfortunately, we don't offer carer tickets.

Question 45

Are your venues wheelchair accessible?

Accepted Answer

Accessibility varies by venue. If you're in a wheelchair or need specific mobility support, contact us before booking so we can make sure everything's available for you.

Question 46

Do you sell Gift Vouchers/Cards?

Accepted Answer

Gift cards are available now! Grab one for a friend or family member!

Question 47

Do you collaborate with influencers?

Accepted Answer

Absolutely! We enjoy collaborating with influencers to share these experiences and spread the word. If you're interested in partnering with us, please reach out!

Question 48

Do you host private events?

Accepted Answer

Absolutely! Contact and send us the details!

Question 49

Any other locations coming?

Accepted Answer

We are thrilled to announce our expansion to new venues this year! If you have a location or venue in mind that you think we should consider, please don't hesitate to get in touch with us!

Question 50

Do you do franchises?

Accepted Answer

We love partnering with other film and food lovers. Contact us for more information.

Question 51

Disclaimer

Accepted Answer

Movie Thyme is an independent company. All brands, images, logos, and other copyrights or trademarks featured, mentioned, or referred to within MovieThyme.com (our "Site") and/or any social media sites are the property of their respective copyright or trademark holders. The use of any trade name, copyright, or trademark on our Site is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Movie Thyme is not affiliated, associated, authorized, maintained, sponsored, endorsed by, or in any way officially connected with these copyright or trademark holders. These copyright or trademark holders do not sponsor or endorse any of our services or products.

Movie Thyme frequently asked questions

Membership Perks

Tickets & Reservations

Event Experience

Transfers/Cancellations/Refunds

Menu and Dietary Concerns

Accessibility

Gift Cards

Collaborations and Private Events

Business and Future Plans

Disclaimer

New films, venues and screening news